Floor Plan Included with Every Shoot!
Floor Plan Included with Every Shoot!
Here are the most common questions we get.
Please call or text 703-952-3273 or email sales@bullrunhomephoto.com if you cannot find an answer to your question.
All of our scheduling is done with our online "Smart" system in 3 easy steps
Have questions? Call or text PHONE and we can help you out!
Rescheduling is easy!
We understand that things happen and you may need to reschedule. We do not charge a fee for rescheduling under normal circumstances.
How does the "Smart" system work?
After you enter basic information (address, square footage and photo package) the system will geocode the location for travel time. The square footage will tell the system how long the photographers will need to be on site.
You will then be presented a calendar that will show you dates and times that one of our photographers will be available to shoot your property.
Once you select your time you are set! No further negotiations for time are needed.
Need to make changes? No problem. Log back into the system and add additional items for us to do or change your shoot date and time.
Please be aware, if you add items to your project you may need to select a new time as the time slot you had chosen prior may not be long enough to include your new items!
Have questions? Call or text PHONE and we can help you out!
Photos
All still photos will be delivered the same day with no additional charge. Same day is by the end of our work day. How early that will be will depend on our work load for that day.
Need them in a rush? We offer 3 hour Rush Delivery for $30.
Video
Videos will be delivered no later than the next morning. In most cases, the video will be delivered same day but this will depend on our work load for that day.
Floor Plan
Digital Floor Plans with room dimensions will be delivered within 12 hours of the conclusion of our shoot. Need them faster? When you order you will see an option for 8 hour delivery at an additional rate.
Virtual Tour
3D Virtual Tours can and will usually be ready at the time of photo delivery. However, the third party vendor that supplies them for us will make no guarantees about delivery time. It is safe to say that in a vast majority of the cases your tour will be ready by the next morning.
You will receive an email when your project is completed. In this email will be a link that will take you back to our site where you can download your photos (video, floor plan, etc.)
If you do not receive an email by that evening - please log into the system and check. Sometimes emails can get caught in your spam folder and you won't get your notice!
In your email notification our system sends you there is a link to allow others to download the images on your behalf. You can forward that email to whomever you need to process your photos!
We charge by the square foot not by the number of pictures. Why? because we let the property dictate how many photos are needed to adequately showcase what it has to offer.
Not every 2000 square foot home can be covered in 24 photos. It isn't uncommon for us to deliver 30 or more photos for a home this size. Some properties may need 40!
You will find that we typically deliver many more photos that you will require. We would rather take too many than too few.
Probably not?
Gloomy days and gray skies aren't usually a problem for interior shots and covered patios. We will replace ugly skies with beautiful blue skies when the need arises at no additional charge.
Rain and snow can cause issues, and high winds, especially if you have chosen drone shots. Just one raindrop of the lens of the drone can ruin every shot. We typically won't notice them until it is too late.
Because of this, we prefer not to fly or shoot outside, even if it is just drizzling.
Absolutely!
We know that a property that is prepared will look better in photos.
Sometimes, sellers need assistance in determining what needs to stay and what needs to go for photo day.
Feel free to use the checklist below to make sure your listing is photo ready!
Click here for a copy of our Shoot Checklist to ensure your property is prepared for the shoot!
If you go back into your project and change the square footage, and the new square footage puts you in a different pricing tier, the system will add the outstanding balance to your project.
Please make sure you put the correct square footage of the property in when scheduling!
While we may temporarily move items for better composition, as a rule we do not move large items or things that weren't cleaned up prior to our arrival.
Click here for a copy of our Shoot Checklist to ensure your property is prepared for the shoot!
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